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Help Center

Help Top  >  Capabilities and Limitations

Why was/were my call/s unsuccessful? What are the different reasons for the calls not going through? Just like the regular phone, there are instances when a call placed through the Phonevite™ system does not go through as planned. Here is a partial list of potential reasons for call failure: Invalid #: Please check the number. It may be a number that was entered incorrectly, that doesn't exist or that has been disconnected. No Balance: There were no sufficient funds to complete the call. Busy: Busy signal. No Response: The phone equipment of the recipient is not connecting the call. No Answer: Nobody is picking up on the other end and there is no voice mail or answering machine. Call Rejected: The recipient's equipment or network refuses to accept a call, possibly because of some call filters placed on the equipment or network system. No Channel: No channels/circuits available to complete the call. Usually a network capacity constraint from one of our wholesale telephone carriers. Try again later. Unauthorized: Not a call that is currently allowed. System Error: A problem with our servers/system. Cancelled: The call has been cancelled prior to initiation. No Area Code: User forgot to enter the area code. Passed Time: If a call cannot/does not go through after 2 hours of original request or schedule (usually because of a large volume of calls), it is automatically cancelled. Blocked: The recipient has placed a Do-Not-Call request. Over Limit: The call could not be completed because it exceeded the maximum number of calls allowed per phonevite. Stranded: Due to a server problem, a call has been placed on hold and subject to cancellation/release by the System Administrator.

Top Ten Questions     1. How can this service be free? 2. System Requirements 3. Phone Number Verification 4. Record on the Phone? 5. What is a Phonevite? 6. What is Phonevite To Go? 7. Installing Phonevite Recorder 8. How far can I schedule a Phonevite? 9. Creating a new Phone Group? 10. Can I resend a Phonevite?

Phonevite™ allows you to conveniently record your audio messages directly on the web. In order to use the Phonevite Web Recorder you need to have a computer microphone or a headset with microphone.

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In addition, we allow you to record on the phone. Simply login and follow the instructions to record new (message or voice name) on the phone. Our server will call you and prompt you to record on the phone.

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